Actions Property Managers are Taking in Response to COVID-19

Posted by Hannah Lapin on Mar 26, 2020 9:00:00 AM

Property Manager COVID-19 Response

COVID-19 is unprecedented territory for everyone, and businesses, including property managers, are working together to navigate through the uncertainty.  To gather data about the actions being taken in the property management industry, AppFolio surveyed over 3,500 property management professionals. Here are some of the results they found about which measures are being taken to ensure resident and associate safety:

  • Enacting social distancing rules for associates, residents, and visitors- 64% of surveyed property managers
  • Frequently disinfecting contact surfaces- 58% of surveyed property managers
  • Increased cleaning and disinfecting frequency- 50% of surveyed property managers
  • Pausing inspections- 49% of surveyed property managers
  • Reducing maintenance to emergency work orders only- 41% of surveyed property managers
  • Waiving inspection fees- 30% of surveyed property managers
  • Canceling resident events- 28% of surveyed property managers
  • Moving to only virtual tours or self-showings of units- 27% of surveyed property managers
  • Providing education for residents- 24% of surveyed property managers
  • Closing any common areas- 23% of surveyed property managers
  • Setting up hand sanitizer stations- 22% of surveyed property managers
  • Changing delinquency policies voluntary- 22% of surveyed property managers
  • Waiting to increase rent- 16% of surveyed property managers
  • Pausing evictions voluntarily- 10% of surveyed property managers
  • Offering flexible lease terms- 7% of surveyed property managers

The survey also found that 71% of property management companies have a COVID-19 plan in place, and another 17% of property managers are formulating a plan. What actions do you think these property managers are missing, and what else can be done? For more survey results see AppFolio’s Survey Results: How Property Managers are Responding to COVID-19.

Visit our COVID-19 Resource Page for additional information and resources. For property management tools and information, visit our Property Management Page

More Resources

Related: Why Might Mortgage Rates Go Up When Interest Rates Go Down?, A Look at the Impact of the Coronaviurs on the Housing Market, Prepare Your Vacation Rentals for the Coronavirus

Topics: Property Management

Most Popular

Disclaimers: Please note that our blog contains affiliate links, and at no additional cost to you, Visio Lending will earn a commission if you decide to make a purchase after clicking through the link. As an Amazon Associate, I earn from qualifying purchases. Please understand that we have experience with all of the companies we recommend, and choose to refer our borrowers and partners because they are helpful and useful, not because of the small commissions we make. Please do not spend any money on these products unless you feel you need them or that they will help you achieve your goals.


The information in this blog has been prepared solely for informational purposes. The contents are based upon or derived form information generally believed to be reliable although Visio accepts no liability with regard to the user's reliance on it. For legal advice, please contact your counsel.