Posted by Hannah Lapin ● Mar 26, 2020 9:00:00 AM

Actions Property Managers are Taking in Response to COVID-19

Property Manager COVID-19 Response

COVID-19 is unprecedented territory for everyone, and businesses, including property managers, are working together to navigate through the uncertainty.  To gather data about the actions being taken in the property management industry, AppFolio surveyed over 3,500 property management professionals. Here are some of the results they found about which measures are being taken to ensure resident and associate safety:

  • Enacting social distancing rules for associates, residents, and visitors- 64% of surveyed property managers
  • Frequently disinfecting contact surfaces- 58% of surveyed property managers
  • Increased cleaning and disinfecting frequency- 50% of surveyed property managers
  • Pausing inspections- 49% of surveyed property managers
  • Reducing maintenance to emergency work orders only- 41% of surveyed property managers
  • Waiving inspection fees- 30% of surveyed property managers
  • Canceling resident events- 28% of surveyed property managers
  • Moving to only virtual tours or self-showings of units- 27% of surveyed property managers
  • Providing education for residents- 24% of surveyed property managers
  • Closing any common areas- 23% of surveyed property managers
  • Setting up hand sanitizer stations- 22% of surveyed property managers
  • Changing delinquency policies voluntary- 22% of surveyed property managers
  • Waiting to increase rent- 16% of surveyed property managers
  • Pausing evictions voluntarily- 10% of surveyed property managers
  • Offering flexible lease terms- 7% of surveyed property managers

The survey also found that 71% of property management companies have a COVID-19 plan in place, and another 17% of property managers are formulating a plan. What actions do you think these property managers are missing, and what else can be done? For more survey results see AppFolio’s Survey Results: How Property Managers are Responding to COVID-19.

Visit our COVID-19 Resource Page for additional information and resources. For property management tools and information, visit our Property Management Page

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Related: Why Might Mortgage Rates Go Up When Interest Rates Go Down?, A Look at the Impact of the Coronaviurs on the Housing Market, Prepare Your Vacation Rentals for the Coronavirus

Topics: Landlording, Property Management, Coronavirus