Posted by Luke Smith ● Jan 22, 2021 9:00:00 AM

Tips for Tenant Education and Communication

two adults visiting

Educating your tenants is more than just good practice, it’s a profitable one. When your tenants know what to expect, they’re less likely to “complain” about their responsibilities and more likely to show a sense of respect. That can end up saving you a lot of headaches, including payment problems or high maintenance issues.

Building a relationship with your tenants will create a better situation for everyone. This requires honest, open, and concise communication from you, as the landlord.

So, what can you do to educate your tenants on everything from who takes care of common repairs to best practices for renting a home? And, how can you communicate to them in a way that’s beneficial for everyone?

Why Tenant Education is Important

Educating your tenants is just as beneficial for them as it is for you. That’s especially true if they’re first-time renters. As a landlord, consider it your responsibility to make this chapter of life easier on them. Teach them about things like maintaining good credit by paying their rent on time, and how that can help them later on in life. You can also make their lives easier by informing them about key tenant information like:

● Which day the trash/recycling picks up
● Where to pick up mail
● Utility providers in the area
● Things to do in the area

It’s essential to remember that you’re both on the same team. It’s not your responsibility to provide your tenants with any of this information, but doing so benefits both you and them. It builds trust and when there is mutual respect, you’re more likely to have “good” tenants, partly because you’ve taken the time to make sure they know some basics.

When it comes to things like maintenance or potential problems with the property, you should have a clear, written list in the lease agreement as to what your tenants should expect. There are minor fixes they may be able to deal with on their own. But, some issues on your property shouldn’t be ignored and will need to be fixed by you or a professional, including:

● Plumbing issues
● Electrical problems
● Rodent/insect infestation
● Furnace problems

A lot of tension can be alleviated between a landlord and tenants right away if you choose to be as transparent as possible with who handles certain maintenance issues. The more you communicate, the more you can have confidence in knowing you’ll be dealing with good tenants.

How to Communicate with Your Tenants Effectively 

Once you know what you want to communicate to your tenants, you have to know how. In today’s digital world, you may not necessarily have to meet face-to-face with your tenants to continue their education.

In fact, some tenants might prefer communication through digital means, including emails, texts, or even Zoom or Facetime calls. Any time you’re communicating with your tenants, there are a few key communication tips to keep in mind:

● Always be professional, even if things aren’t going as planned
● Be flexible to your tenants’ needs
● Make sure your message(s) is as clear as possible

Your goal shouldn’t be to confuse your tenants or use language or techniques to over-complicate things. Using simple, effective terms will help to ensure they understand everything required to have a positive landlord-tenant relationship.

Luke Smith is a writer and researcher turned blogger. Since finishing college he is trying his hand at being a freelance writer. He enjoys writing on a variety of topics but real estate topics are his favorite. When he isn't writing you can find him traveling, hiking, or gaming.

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Topics: Landlording, Real Estate Investing, Property Management, Guest Posts