Careers

Position Responsibilities:

Manage high volume of both inbound and outbound calls
Identify and assess customers’ needs to achieve satisfaction
Solve customer complaints; provide appropriate solutions and alternatives; follow up to ensure resolution
Review processes and identify recurring issues
Build sustainable relationships and trust with customer accounts and our servicing partner through open and interactive communication
Document detailed records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Provide accurate and timely tracking and reporting

Qualifications:

Bachelor’s degree or relevant experience
Proven customer support experience or experience as a client service representative
Familiarity with CRM systems and practices
Prior experience in a related field or industry (e.g. lending, finance, real estate, insurance, etc.)

Skills:

Excellent communication skills both written and over the phone, must be an active listener
Passion for customer service and ability to adapt/respond differently as needed
Desire to solve customer complaints
Proficient in Microsoft Office suite, including but not limited to Excel
Ability to multi-task, prioritize, and manage time effectively
Demonstrated integrity and trustworthiness
Self-motivated
Ability to work collaboratively as part of a team

Position Responsibilities:

Develop a thorough understanding of Single Family Residential Investment industry and surrounding ecosystem of service providers, communicate market dynamics and provide input into key messaging for marketing programs
Drive awareness and demand for our industry-leading loan products through multi-channel, integrated marketing campaigns, including digital marketing (PPC, SEO, SEM & Social), content syndication, web design/development and email marketing and measurement
Spearhead website SEO authority strategy, including an aggressive backlink program, and blog outreach campaign
Work with marketing team on the creation of lead generation campaigns targeted to specific buyer and influencer segments, report on campaign success via established KPIs
Work across the marketing and sales teams to develop content driven by market trends and customer requirements, including blogs, videos, product documents, tip sheets, infographics, etc.
Deliver demand generation programs that result in a qualified, engaged pipeline of leads for the sales team
Develop sales enablement materials, keeping the team up to date on all demand campaigns, key messages, list segments and performance goals
Lead concept, creative and design development of campaign materials
Analyze and optimize the effectiveness of marketing campaigns, responsible for data extraction, list or lead generation, and testing/ongoing improvement
Assist in identifying, engaging and managing affiliate marketing partners

Qualifications:

Bachelor's degree required, preferably in marketing, advertising or communications
At least 2 years of experience in inbound, outbound, and demand generation marketing
Hands-on experience with Salesforce and demonstrated success with HubSpot or other marketing automation systems and strategies, a plus
Experience or demonstrated interest in similar or relevant industry (e.g. financial services, lending, real estate, etc.) preferred but not required

Skills:

Organized with an aptitude for creative thinking and creative development
Self-starter with strong desire to drive program effectiveness and report consistently on marketing metrics
Ability to deal with ambiguity, drive programs through completion with a testing and improvement mindset
Technology-savvy with desire to learn about and leverage the latest tools, tricks and techniques in lead-generating marketing activities
Computer skills, including proficiency in Excel and Powerpoint, Adobe Creative Suite, Web analytics, Google Adwords, preferred but not all required

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